Job Description
This role assists the Merchants Services and Agency Banking Administrator to ensure the smooth onboarding of Merchants and Agents which involves providing detailed reporting and analysis.

Duties and Responsibilities
Merchants and Agents Banking Processes
• Assist with back-end administration processes such as background checks using FCB system, filing, and report compilation.
• Coordinates onboarding processes with potential clients and ensures that they meet relevant criteria as guided by SOP.
• Liaise with the principal client for approvals and ensure the end-to-end documentation process is followed and filed.
Merchants and Agents Support Services
• Carries out device troubleshooting when Merchants and Agents have POS queries.
• Processes stationary requests for clients in various branches and ensures that bank statements are adequately reported and available as per request.


Qualifications and Experience
Qualifications
• Degree in Administration or relevant equivalent
• Proficiency in Microsoft Office (Excel, Word) and Filing