Job Description
This role is responsible for monitoring loans falling into arrears and ensuring recovery of all amounts handed over to the recoveries section. The Debt Recoveries Clerk is responsible for contacting delinquent loan customers to negotiate repayment plans that are acceptable for the organization and customers. The position is also responsible for the collection of debts prior to legal recovery proceedings commencing, negotiating payments/payment arrangements, handling debtor enquiries and provides administrative assistance to the team.

Duties and Responsibilities
DUTIES AND RESPONSIBILITIES
• Reviews the non-performing loan portfolio daily and taking action to recover outstanding loans.
• Monitor and supervise the daily payments of delinquent accounts in the assigned loan portfolio.
• Prepares regular reports on status of non-performing loan accounts for portfolio analysis and presentation to management.
• Building and maintaining rapport with delinquent clients at the same time ensuring that the outstanding amounts are paid.
• Contact delinquent customers directly through phone calls, business and residence premises visits, warning letters and indirectly through guarantors, relatives, partners and other counter parties
• Negotiate with customers in delinquency about the appropriate repayment schedule and possible restructuring tools
• Assist loan officers / loans administrator in obtaining debts from customers in the early stages of delinquency
• Conduct a financial analysis to prepare recommendations, recovery plans and possible restructuring solutions for resolving loans in delinquency
• Ensure efficient follow-up of severe cases of arrears of loans repayment to reach a realistic and affordable repayment schedule
• Ensure compliance with established policies, procedures and internal controls to protect the interest of organization
• Initiate a debt collection procedure through the judiciary if the client does not intend to repay the loan or all possible debt repayment measures have been exhausted
• Inform the indirect supervisor of the general collection trends and specific collection issues
• Maintain extensive knowledge of best recovery practices and portfolio management concepts
• Identify and report suspicious transactions and decisions to management


Qualifications and Experience
Qualifications
1. Degree in Finance/ Business/legal or relevant
2. Experience in financing / loan recovery / legal practice (2 years +)
3. Good communication and negotiation skills
4. Knowledgeable about the market & company`s services
5. Good understanding of financial accounting, retail merchants’ market
6. Flexibility to travel on short assignments
7. Proficiency in using MS Office products (Word, Excel, PowerPoint

Experience
At least 3 years’ relevant banking experience