Job Description
Zambuko Trust Microfinance Company seeks to recruit a dynamic and results oriented Recoveries Officer. To ensure the effective coordination of all Recoveries activities within Zambuko, including effective arrears management.

Duties and Responsibilities
a. Recoveries
Tracking arrears reports and client commitments daily
Availing timely reports to the Arrears Committee by end of day Friday of each week
Taking detailed minutes of the Arrears Committee and circulating them within 2 days of the meeting.
Assisting all branches collection of bad debts/recoveries. This may include field visits on a motorbike.
Assisting the branches with recoveries correspondence with lawyers.
b. Compliance
Checking of branch files for compliance with set lending policies and procedures.
Producing compliance reports to the MD.
Ensuring system compliance for all branches on loan processing, collections and litigation.
Ensuring that all branch staff are trained on the use of the loan management system and are familiar with loan tracking reports.
c. Loan Management System
Offering training to branches and new recruits on the loan management system.
Ensuring that Management is availed all loan monitoring reports timely.
Any other duties as may be delegated by supervisor.


Qualifications and Experience
Minimum Marketing Degree or relevant Diploma and two years’ experience in collection activities, especially from a reputable credit institution.

• Excellent Debt Recovery skills
• Attention to detail and good interpersonal skills,
• Good Computer skills and report writing
• Knowledge of credit controls
• Knowledge of Litigation processes
• Tracing and Investigation skills
• A class 3 Driver’s License added advantage