Job Description
To Provide Branch Operational Support

Duties and Responsibilities
Ensure the long-term prosperity of the business, through
• Developing, implementing and managing profitability of the
distribution strategy in the branch.
• Effective marketing campaigns.
• Management of credit, operational and market risk.
• To oversee branch operations and ensure key operational
controls are maintained.
Ensure good levels of customer service
• Build up, maintain and improve efficient service level related
operations and customer service quality.
• Determine and ensure adherence to policy, service levels,
controls and checks.
Manage human resources
• Employ, train, develop, appraise, mentor, coach and reward
staff.
• Supervise and monitor the work of the branch staff along with
their responsibility for Human Capital matters.
• Arrange and manage indirect contracted staff activities.
• Employee leadership, motivation and career planning.
Meet financial targets
• Agree annually, manage and be responsible for all components
of the branch budget.
• Analyze and interpret MIS reports and take action as
appropriate.
• Ensure good quality of lending, as measured by losses and
provisions for bad debts and fraud.
• Yearly, monthly and weekly sales activity planning for the
branch.
• Sales controlling, monitoring, analyzing, taking actions by
using appropriate and standard tools


Qualifications and Experience
Qualifications and Work Experience
• Relevant Business Degree
• IOBZ Diploma is an added advantage
• 4 years commercial banking experience at branch level.
• Excellent knowledge of retail banking products and sales
processes across multiple channels as well as good
understanding of risk management and procedures.

Skills and Competencies:
• Positive attitude.
• Efficient Time management.
• Ambitious and energetic, able to get things done.
• Confident and resilient.
• Ability to use excel at Intermediate level a must
• Good presentation skills
• Good leadership qualities.
• Excellent communicator and motivator.
• Team player.
• Leadership qualities - natural leader and team player
with strong influencing skills.
• Problem solver
• Analytical person
Job Related Knowledge
• Knowledge of legal and regulatory issues typical for the
country banking system.
• Knowledge of a financial institution’s operations,
including strategy, product/services design, credit risk
management, credit underwriting, collections, etc.
• Knowledge of full Microsoft packages a must
• In depth knowledge of back office operations
Settlements, reconciliations and payments.